--- title: "Adea for support · Adea" description: "Find out what happened to one customer's booking, order or payment, step by step, and get a reply in plain words, without asking a developer." url: https://adea.app/for/support --- [Solutions](https://adea.app/industries) # Answer the customer while they wait. "Why was my booking cancelled?" used to mean asking a developer and waiting. Ask Adea instead: it tells the story of that booking, order or payment step by step, and writes a reply in plain words for you to send. [Start free](https://adea.app/signup?for=support) [See the demo](https://adea.app/demo) [Book 20 minutes](mailto:hello@adea.app?subject=20%20minutes%20about%20Adea) Free plan No card Read-only access Steelheart Fitness * *Questions · Booking 48211 Watching 14 numbers ### Nothing was broken 48211 **Sofie Lund · Spin Masterclass ** Saturday 21 Dec 2024, Aarhus 06:02 Sofie books a spot. Her card is declined. 06:10 The card is tried again. Declined. 06:20 Tried a third time. Declined. 06:30 The hold runs out, and the spot goes back to the class. A spot is held for 30 minutes while the payment goes through. Sofie's card was declined three times, so the spot was released after 30 minutes. The booking system did what it should. From the booking, its payments and the booking system's settings ## What Adea watches for support. The numbers that turn into mails when they move. Adea tells you the morning they do, so you can answer before you're asked. - **Failed bookings a day ** Bookings that never reached confirmation. Rose on Tuesday after an app update. **27 ** - **Bookings not confirmed ** Stuck between booked and confirmed. The oldest is from Saturday. **7 ** - **Released after a declined card ** Spots that went back to the class because a payment didn't go through. **9 ** - **Members who cancelled more than 3 classes ** In the last 30 days. Often the first sign of a problem. **27 ** - **No-shows ** Of booked spots. Watched per centre and per time of day. **8.2% ** - **Bookings made at the front desk ** A day. A rise means the app is giving people trouble. **72 ** * *Normal range * *Outside normal Last four weeks ## Ask about one customer, or all of them. Ask about a single booking, or about everyone it happened to. The answer comes with where it came from. More questions owners ask - What happened to Anders Krogh's last three bookings? - Which members were charged a no-show fee this month, and why? - Why hasn't booking 50347 been confirmed? - Which members cancelled more than three classes in 30 days? Asked in plain words How many members had a booking fail since Tuesday, and from which app? The answer 241 bookings failed for 200 members since Tuesday. 186 of them haven't managed to book since. iPhone app ** ** 141 Versions before 5.2 Android app ** ** 100 Versions before 5.2 Website ** ** 0 Front desk ** ** 0 From bookings and booking events since Tue 29 Sep, by where the booking was made. ## Get ahead of the inbox. When something affects many customers at once, Adea makes the list, so you can write to them before they write to you. - **186 ** in the list today ### Members who couldn't book since Tuesday One message to all of them, with what to do. Worked by: Mette, operations - **7 ** in the list today ### Bookings not confirmed Confirm or cancel them before the class starts. Worked by: The front desk - **27 ** in the list today ### Members who cancelled more than 3 classes A call to hear what's wrong. Worked by: The centre managers ## Where you'll ask In Adea, in Slack or Teams, or in the AI assistant you already use. Adea reads your own booking and payment systems. - Slack Install the app - Microsoft Teams Coming - Claude Sign in once over MCP - ChatGPT Sign in once over MCP - Grok Sign in once over MCP - PostgreSQL A user that can only read - MySQL A user that can only read - Stripe A read-only API key - GitHub Install the GitHub app [Every integration](https://adea.app/integrations) ## Questions owners ask ### Does support need to know SQL or our database? No. Ask with the words you'd use with a colleague: a booking number, a customer's name, an order. Adea finds the rows and tells the story in plain words. ### Can Adea change or cancel a booking? No. Adea only reads. It tells you what happened and writes a reply, and you do the rest in your own system. ### Can I keep some customer details hidden from support? Yes, on Pro and Business. Close or mask tables and columns per role, so support sees what it needs and nothing more. ### Does Adea send the reply to the customer? No. Adea never sends anything to your customers on its own. It writes a draft, and you send it from your own mail. ## Answer your next customer in minutes. Connect your system for free. No card, and Adea can only read. [Start free](https://adea.app/signup?for=support) [Book 20 minutes](mailto:hello@adea.app?subject=20%20minutes%20about%20Adea) ## Adea for your role - [**Leadership ** Know on Monday morning what changed last week, and why, without waiting for a report.](https://adea.app/for/leadership) - [**Sales ** See which customers are going quiet and which deals moved, and get a list to call today.](https://adea.app/for/sales) - [**Finance ** Revenue, failed payments and outstanding invoices, checked every night, with the numbers behind every answer.](https://adea.app/for/finance)