--- title: "Adea for gyms and fitness chains · Adea" description: "Adea watches your members, check-ins, classes and payments every night, tells you the morning a regular stops coming, and gives your managers the list to call." url: https://adea.app/industries/fitness --- [Solutions](https://adea.app/industries) # Call your regulars before they cancel. Members rarely say goodbye. They just stop coming, and a few weeks later they cancel. Adea reads your check-ins every night, tells you who has gone quiet and why, and gives each centre its list to call. [Start free](https://adea.app/signup?for=fitness&industry=fitness) [See the demo](https://adea.app/demo) [Book 20 minutes](mailto:hello@adea.app?subject=20%20minutes%20about%20Adea) Free plan No card Read-only access Steelheart Fitness * *Home · Needs you Watching 14 numbers * * ### Gone quiet in Odense no visit for 16 days or more *Jul **Aug **Sep * Sofie Berg * ** ** ** ** ** ** ** ** ** ** ** ** * **18 days ** Mikkel Juhl * ** ** ** ** ** ** ** ** ** ** ** ** * Anders Kjær * ** ** ** ** ** ** ** ** ** ** ** ** * **17 days ** Line Bach * ** ** ** ** ** ** ** ** ** ** ** ** * Maja Holm * ** ** ** ** ** ** ** ** ** ** ** ** * **19 days ** Peter Lund * ** ** ** ** ** ** ** ** ** ** ** ** * Camilla Rask * ** ** ** ** ** ** ** ** ** ** ** ** * Thomas Vang * ** ** ** ** ** ** ** ** ** ** ** ** * 8 of 512 regulars **Adea ** 07:00 * * 41 regulars in Odense haven't trained for 16 days or more. 12 of them since Friday. They pay €1,641 a month See who **41 ** regulars gone quiet in Odense €1,641 a month Finding who stopped coming, and since when ## What Adea watches in a gym chain. Per centre, from the first day. Adea learns each number's normal week, January rush and summer dip included, and speaks up only when one leaves it. - **Active members ** Joined, left and frozen, per centre, so a slow leak shows before the month ends. **6,735 ** - **Regulars still training ** Members who came twice a week and stopped. The earliest sign someone will cancel. **92% ** - **Classes filled ** Per class and time, so you see which ones to add and which to move. **82% ** - **No-shows on evening classes ** Booked spots left empty while others wait. Usually 7 to 9%. **11.8% ** - **New members a week ** Against the same weeks last year, so January isn't compared with July. **211 ** - **Failed card payments ** Members whose payment didn't go through, with the amount owed. **12 ** * *Normal range * *Outside normal Last four weeks ## Ask like you'd ask a colleague. Ask about members, classes and centres in plain words. The answer comes in seconds, with where it came from. More questions owners ask - Which members haven't trained in three weeks? - Which classes fill up fastest, and how fast? - How did the price change on the 10-class card affect sales? - Who cancelled more than three classes this month? Asked in plain words How many bookings did each centre get last week? The answer 4,812 bookings last week. Aarhus had the most, 1,204, a quarter of all bookings. Aarhus ** ** 1,204 Copenhagen ** ** 1,122 Odense ** ** 892 Aalborg ** ** 741 Vejle ** ** 487 Esbjerg ** ** 366 From your booking system: bookings created Monday 28 September to Sunday 4 October, all six centres. ## Lists your managers work through. When an answer is a group of members, Adea turns it into a list that keeps itself up to date: who to call, and whether they came back. - **41 ** in the list today ### Regulars gone quiet, per centre Members who trained twice a week and stopped. Call them while they still remember why they joined. Worked by: Anne, Odense manager - **12 ** in the list today ### Failed card payments With the amount owed and whether the card has expired. Worked by: Søren, finance - **30 ** in the list today ### On the waiting list for Monday's evening spin Offer them a spot when someone cancels, or open another class. Worked by: Front desk ## Works with your member system Adea reads the database behind your member and booking system, and your payments. It only reads, and your first numbers arrive the same day. - PostgreSQL A user that can only read - MySQL A user that can only read - MariaDB A user that can only read - BigQuery A read-only service account - Stripe A read-only API key - Google Sheets Sign in and allow reading - Slack Install the app - Microsoft Teams Coming [Every integration](https://adea.app/integrations) ## Questions owners ask ### Can a centre manager see only their own centre? Yes. You decide who sees what, so Anne in Odense sees Odense's members and lists, and the owner sees the whole chain. ### Does Adea contact our members? Never on its own. It writes drafts and makes lists. Your staff decide who gets a call or a text, and send it themselves. ### Our member system is a standard product. Will it work? If you can reach its database, or it exports to a database or a spreadsheet, Adea can read it. If you're unsure, book 20 minutes and we'll look at it with you. ### How does Adea know who counts as a regular? It learns how often each member usually trains. Someone who came twice a week and hasn't been in for over two weeks stands out; someone who comes once a month doesn't. ## See which of your members are going quiet. Connect your member system for free. No card, and Adea can only read. [Start free](https://adea.app/signup?for=fitness&industry=fitness) [Book 20 minutes](mailto:hello@adea.app?subject=20%20minutes%20about%20Adea) ## Other kinds of business - [**Shops ** Shopify, WooCommerce and Magento.](https://adea.app/industries/webshops) - [**Your own platform ** You built your own app or service. Adea reads its database and its code.](https://adea.app/industries/own-platform) - [**Bookings and rentals ** Bookings, capacity and no-shows.](https://adea.app/industries/bookings) - [**Subscriptions ** Boxes, memberships and renewals.](https://adea.app/industries/subscription) - [**SaaS ** Trials, accounts and usage.](https://adea.app/industries/saas) - [**Marketplaces ** Buyers, sellers and listings.](https://adea.app/industries/marketplaces) - [**Clinics ** Appointments, staff and no-shows.](https://adea.app/industries/clinics) - [**Restaurants ** Covers, bookings and bills.](https://adea.app/industries/restaurants) - [**Agencies ** Hours, projects and invoices.](https://adea.app/industries/agencies)