---
title: "Terms · Adea"
description: "The terms that apply when a company uses Adea: plans, Deep credits, payment, your data, cancelling and deleting."
url: https://adea.app/terms
---

# Terms of service, written to be read.

What applies when your company uses Adea: plans, payment, your data, cancelling and deleting.

[Questions? Write to us](mailto:hello@adea.app) [Read the data processing agreement](https://adea.app/dpa)

Version 3.0, updated 7 October 2026

These terms apply when a company uses Adea. They are written to be read.

## 1. Who and what

Adea is provided by Marcus Wilstrup, VAT no. PT310292522, Rua da Fonte 85 B, Capride, 2785-371 São Domingos de Rana, Portugal ("Adea"). The agreement is made with the company that creates the account (the "customer"). The person who creates the account confirms that they are authorised to bind the company.

Adea sells only to companies and other businesses, not to consumers. Consumer protection rules, such as a right of withdrawal, therefore do not apply.

Adea is a web service that keeps a company informed about its own business. The customer connects its databases, its code and the services it uses, and Adea watches the numbers, tells the team when something changes and why, answers their questions with the sources shown, and keeps lists, dashboards and reports for them. Adea only reads from what the customer connects. It never writes to the customer's systems.

## 2. Demo, Free plan and trial

**The demo** is free and needs no sign-up. It shows Adea on a sample company. Each visitor gets their own copy, which is deleted when nobody has used it for 24 hours. The demo can be changed or closed without notice, and there is no agreement on uptime or support for it.

**The Free plan** needs no payment card and has no end date. It includes the credits stated on the [pricing page](https://adea.app/pricing) in total; they are not renewed. If nobody in the company opens Adea for 30 days, Adea stops watching the numbers until someone opens it again. If nobody opens Adea for 90 days, the connection details for the customer's sources are deleted, and the customer connects them again to carry on.

**The trial** gives 14 days of Pro with 25 credits. It requires a payment card, which the customer adds through Stripe when the trial starts. Nothing is charged during the trial. Adea reminds the account's administrators 3 days before the trial ends. When it ends, the Pro subscription starts and the first month is charged to the card, unless the customer has cancelled. The customer can cancel at any time in Adea or with the link in the reminder, and can also start the subscription early. If the customer cancels, nothing is charged, and when the trial ends the company returns to the Free plan with no credits left. The other paid plans can be chosen directly without a trial.

The Free plan and the trial are available once per company. Adea decides this from the domain of the email address, or from the address itself when it is with a common email provider such as Gmail or Outlook. If the company has already had them, a new account starts when the customer has chosen and paid for a plan.

An AI agent can create the account on the customer's behalf, but the account only exists once the customer has confirmed it in the email Adea sends.

## 3. Account, users and assistants

The account has at least one administrator. Administrators invite users, choose their roles and decide what each of them may see. The number of users is not limited. The customer is responsible for its users following these terms, and for keeping their sign-in methods safe.

A user can connect an AI assistant or agent to Adea. It acts with that user's rights and nothing more, and the customer is responsible for what it does. Actions that need a confirmation, such as changing who has access or sharing outside the company, are confirmed by the user in Adea itself, never by the assistant.

## 4. Prices and credits

Prices are on the [pricing page](https://adea.app/pricing). They are per month for the whole company and exclude VAT. Prices are in euros, or in US dollars if the customer chooses that when paying the first time. That currency applies for the whole subscription.

Everyday questions are included without a meter, within fair use (clause 12). Deeper work uses Deep credits: for example finding out why something happened, reading code, a report or a presentation. Adea shows the cost before it starts, and a failed or refused answer never costs a credit. What Adea does on its own, such as getting to know the data, watching the numbers and the investigations it starts itself, is included within the plan's daily limits.

The plan decides how many credits are included in each billing period. Credits not used by the end of the period lapse and do not roll over.

While paying for a plan, an administrator can buy extra credits in packs of 100. A pack is valid for 12 months from purchase and is used once the period's credits are used up.

Moving to a bigger plan takes effect at once: the customer pays the difference for the rest of the period, and the extra credits arrive when the payment goes through.

## 5. Payment and VAT

The subscription is paid in advance one month at a time by card through Stripe. All prices exclude VAT. Adea is established in Portugal. VAT and similar taxes are added where the law requires it and shown on the invoice. A business in another EU country that gives a valid VAT number is invoiced without VAT and accounts for the VAT itself (reverse charge).

If a payment fails, Adea tells the account's administrators and tries again. If payment is still not made 14 days later, the account is paused: users can sign in and see everything they made, but cannot start work that uses credits until the payment goes through. The pause does not change that the amount is owed.

If Adea changes prices, it gives the account's administrators at least 30 days' notice, and the change applies only from the next billing period. Payments are not refunded unless these terms or the data processing agreement say otherwise.

## 6. Cancellation

The subscription runs month to month. The customer can cancel at any time in Adea. The paid plan then continues until the end of the paid period, and the company moves to the Free plan. Cancelling during the trial is covered in clause 2.

Deleting the company in Adea (clause 8) ends the subscription at once, with no refund for the rest of the period.

Adea can cancel with 30 days' notice. In case of material breach, including non-payment for more than 30 days after the due date, either party can end the agreement with immediate effect.

## 7. The customer's data and access

Everything the customer connects and stores in Adea belongs to the customer. Adea uses it only to provide the service, and never to train AI models. Where the service processes personal data, the [data processing agreement](https://adea.app/dpa) applies, which an administrator accepts in Adea.

The customer warrants that it has the right to give Adea access to the code, data and services it connects, and that the access does not infringe anyone else's rights, such as copyright, licence terms or confidentiality agreements. The customer indemnifies Adea against claims from others that arise because the customer gave access without the right to do so. The customer gives read-only access only, and does not connect data Adea is not meant for, such as special categories of personal data, unless it is hidden in Adea.

## 8. Export and deletion

An administrator can export everything Adea holds for the company at any time: questions and answers, dashboards, lists, insights, the team and the security log.

An administrator can delete the company in Adea. From that moment nobody can sign in, and the subscription ends. For 30 days an administrator can restore the company with the link in the mail Adea sends. After that, everything is deleted for good, as described in clause 11 of the data processing agreement.

## 9. Sharing

Users can share an answer, a dashboard, a list or a presentation with the rest of the company, and on the plans that include it, with anyone through a public link. Anyone who has a public link can see what was shared, without signing in. A public link has an address nobody can guess, can have a last day and can be switched off at any time. The customer decides who may make public links and is responsible for what its users share.

## 10. Usage data

Adea may produce anonymised, aggregated statistics on how the service is used, such as the number of questions, response times, costs and errors, and use them to run and improve the service. They never contain the content of the customer's data, code, questions or answers, cannot be traced back to the customer or a person, and are never used to train AI models.

## 11. AI answers

Adea uses AI to understand questions, find causes and write answers. Answers can contain mistakes. That is why Adea shows the sources, the query and the assumptions an answer is built on. The customer must judge whether an answer is good enough before using it for decisions with large financial or legal consequences.

## 12. Fair use

The customer must not try to bypass the separation between companies, access other people's data, put unnecessary load on the service, copy or decompile it, or use it for anything unlawful. Adea may suspend an account that does, and gives notice where possible.

Everyday questions have no meter, but there is a monthly ceiling per plan so that one company can't slow the service down for others. A normal team does not reach it. All code repositories are included in the price. For a repository that is unusually large, or that changes so often that reading it puts unreasonable load on the service, Adea may, after talking with the customer, read it less often or in smaller parts, or offer a separate agreement.

## 13. Operations and support

Adea aims for high availability and announces planned maintenance, but does not guarantee uninterrupted service. Support is by email at hello@adea.app, and a person answers.

## 14. Force majeure

Neither party is liable for delay or failure to perform caused by circumstances outside its control that it could not reasonably have foreseen when the agreement was made. This includes, for example, war, natural disasters, strikes, acts of authorities, cyberattacks, internet or power failures and outages at suppliers, including the AI provider and the hosting provider. The party gives notice as soon as possible. If the circumstances last more than 30 days, either party may end the agreement with immediate effect, and prepaid fees for the remaining period are refunded.

## 15. Rights

Adea owns the service and everything in it. The customer gets a non-exclusive right to use the service while the agreement runs. The customer owns its data and what it gets out of Adea: answers, lists, dashboards, reports and presentations.

## 16. Liability

Adea is liable under the general rules of Danish law, but not for loss of operations, loss of profit, loss of data, loss of goodwill or other indirect loss.

Adea's total liability to the customer under these terms and the data processing agreement together is limited to the amount the customer has paid Adea for the service in the 12 months before the event that makes Adea liable, but at least an amount equal to 100 euros.

The limits do not apply in case of intent or gross negligence. They do not change data subjects' rights under data protection law, and they do not apply where the data processing agreement or mandatory law does not allow a limitation.

## 17. Assignment

Adea may assign the agreement, including the data processing agreement, to a company that Adea or Adea's owner owns or controls, including a company established outside the EU/EEA. Adea notifies the account's administrators in writing at least 30 days before. The new company takes over all of Adea's rights and obligations, and the customer does not need to do anything. The customer may cancel as described in clause 14 of the data processing agreement. The customer may only assign the agreement with Adea's written consent.

## 18. Changes and notices

Adea may change these terms with at least 30 days' notice to the account's administrators. The customer may cancel if the change is to the customer's detriment. Notices under the agreement are given by email to the account's administrators or in Adea.

## 19. Governing law and disputes

The agreement is governed by Danish law. Disputes are decided by Københavns Byret (the City Court of Copenhagen) as the court of first instance.

## 20. Contact

Write to hello@adea.app. For personal data, write to privacy@adea.app, and for security, to security@adea.app.

[See the sub-processors](https://adea.app/subprocessors)