Answer the customer while they wait.
"Why was my booking cancelled?" used to mean asking a developer and waiting. Ask Adea instead: it tells the story of that booking, order or payment step by step, and writes a reply in plain words for you to send.
Free planNo cardRead-only access
Nothing was broken
A spot is held for 30 minutes while the payment goes through.
What Adea watches for support.
The numbers that turn into mails when they move. Adea tells you the morning they do, so you can answer before you're asked.
- Failed bookings a dayBookings that never reached confirmation. Rose on Tuesday after an app update.27
- Bookings not confirmedStuck between booked and confirmed. The oldest is from Saturday.7
- Released after a declined cardSpots that went back to the class because a payment didn't go through.9
- Members who cancelled more than 3 classesIn the last 30 days. Often the first sign of a problem.27
- No-showsOf booked spots. Watched per centre and per time of day.8.2%
- Bookings made at the front deskA day. A rise means the app is giving people trouble.72
Normal rangeOutside normalLast four weeks
Ask about one customer, or all of them.
Ask about a single booking, or about everyone it happened to. The answer comes with where it came from.
More questions owners ask
- What happened to Anders Krogh's last three bookings?
- Which members were charged a no-show fee this month, and why?
- Why hasn't booking 50347 been confirmed?
- Which members cancelled more than three classes in 30 days?
How many members had a booking fail since Tuesday, and from which app?
The answer
241 bookings failed for 200 members since Tuesday. 186 of them haven't managed to book since.
Get ahead of the inbox.
When something affects many customers at once, Adea makes the list, so you can write to them before they write to you.
- 186in the list today
Members who couldn't book since Tuesday
One message to all of them, with what to do.
Worked by: Mette, operations
- 7in the list today
Bookings not confirmed
Confirm or cancel them before the class starts.
Worked by: The front desk
- 27in the list today
Members who cancelled more than 3 classes
A call to hear what's wrong.
Worked by: The centre managers
Where you'll ask
In Adea, in Slack or Teams, or in the AI assistant you already use. Adea reads your own booking and payment systems.
SlackInstall the app
Microsoft TeamsComing
ClaudeSign in once over MCP
ChatGPTSign in once over MCP
GrokSign in once over MCP
PostgreSQLA user that can only read
MySQLA user that can only read
StripeA read-only API key
GitHubInstall the GitHub app
Questions owners ask
Does support need to know SQL or our database?
No. Ask with the words you'd use with a colleague: a booking number, a customer's name, an order. Adea finds the rows and tells the story in plain words.
Can Adea change or cancel a booking?
No. Adea only reads. It tells you what happened and writes a reply, and you do the rest in your own system.
Can I keep some customer details hidden from support?
Yes, on Pro and Business. Close or mask tables and columns per role, so support sees what it needs and nothing more.
Does Adea send the reply to the customer?
No. Adea never sends anything to your customers on its own. It writes a draft, and you send it from your own mail.
Answer your next customer in minutes.
Connect your system for free. No card, and Adea can only read.